After much thought and careful consideration we have decided to re-open our business; rest-assured every step
has been taken to ensure we are in line with government guidelines for COVID19 both at our manufacturing site
and retail outlets, and as a result we will be offering a limited range of products.
UK Online Delivery
To work safely and simply at this time and to maximise the
possibility for everyone to receive what they wish, we are taking standard
delivery to approximately 3 days from order, and temporarily withdrawing next
day and nominated day. This will now be replaced with a preferred dispatch date.
We are doing our absolute best to get your deliveries into
your home for the time you want them. For the avoidance of doubt, we accept all
orders from 16th May 2020 on the basis we will make best endeavours
to meet the delivery within the timescale indicated in the checkout basket but
cannot issue any refunds due to later delivery during the current
circumstances. Once we are through this, we will reinstate our usual delivery
promise.
Our Delivery Partners
Once your order leaves our distribution centre, one of our
trusted business partners will handle its journey to you. Our partners have
also introduced their own stringent measures to ensure the safety, health and
well-being of their employees and customers.
This of course includes social distancing. When your order
arrives, you may find that extra measures are taken to ensure parcels are not
handed directly to you and you are not asked to sign hand-held devices. Local
couriers will instead support you remotely through this process. We have been
assured that your order will be delivered as safely as possible, with risk
minimised at every opportunity.
Sending Overseas
We have for now stopped taking orders for Europe and the
Rest of the World. Our products are mostly perishable and until such time that
we have confidence that orders are progressing without delay across borders, we
decided not to risk compromising our goods being stored in conditions outside
of our control for any length of time. We will continue to monitor the
situation and re-instate this option when we are sure your goods will arrive in
perfect condition, and without delay.
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