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Privacy Policy

Ambala Foods Limited

Privacy Policy
This privacy policy sets out how Ambala Foods Limited uses and protects any information that you give Ambala Foods Limited when you use this website or make a transaction with us.

Ambala Foods Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified; you can be assured that it will only be used in accordance with this privacy statement.

Ambala Foods Limited may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes we make.

This policy is effective from 25 May 2018.

What we collect

In order for us to process your request/order we need to collect personal data. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Ambala Foods Limited would contact you for additional consent.

How will Ambala Foods Limited use the personal data it collects about me?

Ambala Foods Limited will process (collect, store and use) the information you provide in a manner compatible with the EUs General Data Protection Regulation (GDPR).

Under what circumstances will Ambala Foods Limited contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

What we do with the information we gather

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided only where you have freely given explicit consent to do so.

Your IP address is stored in our web server access logs and is only used/reviewed in case of any potential security issues. The IP address is anonymised when used in web analytics (Google Analytics).

How we gather information about you

We obtain personal information directly from you, for example when you fill out a form on our website or when you make an enquiry or making a quote request. Your IP address is gathered from tools such as Google Analytics.

Our legal basis for using your personal information

We only use your personal information where that is permitted by the laws that protect your privacy rights. We only use personal information where:

We need to use the information to comply with our legal obligations;
We have your consent (if consent is needed);
We need to use the information to perform a sale/contract with you.

How long we keep your personal information for

We will generally keep your details on our systems until we become aware of either the individual or the company being no longer active and/or relevant to our needs, at that point we will delete the details from our system and no longer contact the individual.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We use suitable encryption to transport personal data between our offices.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. There is no personal data stored in any of the website cookies.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by Ambala Foods Limited for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservices@ambalafoods.com

We will not sell, distribute (unless required by law or for a business transaction with an authorised dealer) or lease your personal information to third parties.

Your privacy rights

You have the right to object to how we use your personal information. You also have the right to see what personal information we hold about you. In addition, you can ask us to correct inaccuracies, delete or restrict personal information. You can make a complaint or request to us by email: customerservices@ambalafoods.com or use the contact us form.

Legal

All information contained in or linked to this website was to the best of our knowledge timely, complete and accurate when issued. However, we cannot accept responsibility for any errors or omissions in this material.

Ambala Foods Limited "terms and conditions" apply to all products sold by the company.