Next day delivery on orders placed before 12pm

Frequently Asked Questions

When will I receive my order?

If you order before 12pm in UK then you will receive your order next working day by courier between 8am and 6pm. A signature is required on delivery. If you think you may not be in to receive delivery, please specify any special instructions to the courier in the comments/message section of your order i.e. leave with a neighbour. If no one is available to accept delivery, or if goods become unsuitable as a result of non-delivery we cannot accept liability. The courier will leave a "calling card" at the recipient address and it then becomes the recipient's responsibility to contact the courier company to re-arrange a suitable re-delivery time and date.

If you know your recipient is not at home during working hours, we do recommend that we deliver to a business address. Orders placed after 12pm are dispatched the next day for customers to receive the day after. Orders placed before 12pm on a Friday will be delivered the following Monday between 8am and 6pm. If you require a Saturday delivery please select the Saturday Delivery option in your shopping cart. Orders placed after 1pm on a Friday will be delivered on the following Tuesday.

How can you guarantee I will receive fresh sweets in good condition?

We only use freshly made sweets that have been carefully prepared and packaged at our factory for online orders. The contents of each order is then placed in bubble-wrapped double-layered cartons to ensure your sweets reach you in optimum condition.

What are the delivery charges?

We offer a next working day door to door courier service in the UK. Charges for orders weighing up to 18kg in England, Wales and most parts of Scotland begin from†£5.50, Northern Ireland is £14.99. We also offer an excellent service to mainland Europe using DPD Global Express Parcel service.

Do you use any additives, artificial sweeteners or preservatives in your sweets?

All of Ambala's products are completely free from any preservatives, additives or artificial sweeteners. We only use premium quality, pure ingredients to ensure the unique taste for which Ambala is world famous.

Are your products suitable for vegetarians?

Yes they are. All of Ambala's products on this website and in our own stores are completely free from any Animal fats.

What type of oil do you use in your savouries?

We use 100% pure groundnut oil* which contains essential vitamins and minerals. *except nimki which is cooked in pure corn oil.

What is your cancellation policy?

If you wish to cancel your order please contact customer services on 08000 467 004 or† Please note we require 48 hours notice before the date of delivery. No cancellation is available for our 24 hour delivery options once the order has been placed.