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When will I receive my order? If you order before 1pm then you will receive your order next working day by courier between 8am and 6pm. A signature is required on delivery. If you think you may not be in to receive delivery, please specify any special instructions to the courier in the comments/message section of your order i.e. leave with a neighbour. You can also add a message here for your recipient and we will write it on a special gift tag and include it with your order. If no one is available to accept delivery, or if goods become unsuitable as a result of non-delivery we cannot accept liability. The courier will leave a "calling card" at the recipient address and it then becomes the recipient's responsibility to contact the courier company to re-arrange a suitable re-delivery time and date. If you know your recipient is not at home during working hours, we do recommend that we deliver to a business address. Orders placed after 1pm are dispatched the next day for customers to receive the day after. Orders placed before 1pm on a Friday will be delivered the following Monday between 8am and 6pm. If you require a Saturday delivery please call 0845 003 5655. Orders placed after 1pm on a Friday will be delivered on the following Tuesday. How can you guarantee I will receive fresh sweets in good condition? We only use freshly made sweets that have been carefully prepared and packaged at our factory for online orders. The contents of each order is then placed in bubble-wrapped double-layered cartons to ensure your sweets reach you in optimum condition. What are the delivery charges? We offer a next working day door to door courier service in the UK. Charges for orders weighing up to 25kg in England, Wales and most parts of Scotland is only £5.50, Northern Ireland is £14.99. We also offer an excellent service to mainland Europe. The following charges are for a 2 or 3 day service for orders weighing up to 25kg: Republic of Ireland £12.99 Belgium, Netherlands and Luxembourg £10.99 France, Germany and Denmark £12.99 Italy, Spain and Portugal £21.50 Austria, Finland, Norway, Sweden, Switzerland £31.00 We also have a 3 to 4 day service to USA and Canada. There is a minimum charge of £16 for the first kg and then £1 for each additional kg up to a limit of 25kg. We also deliver worldwide by courier- please contact us or phone us on + 44 (0) 01707 397 050 to specify your country. Do you use any additives, artificial sweeteners or preservatives in your sweets? All of Ambala's products are completely free from any preservatives, additives or artificial sweeteners. We only use pure ingredients to ensure the unique taste for which Ambala is world famous. Are your products suitable for vegetarians? Yes they are. All of Ambala's products are completely free from any animal fats. What type of oil do you use in your savouries? We use 100% pure groundnut oil* which contains essential vitamins and minerals. *except nimki which is cooked in pure corn oil. |
