Frequently Asked Questions

When will I receive my order?

If you order before 1pm then you will receive your order next working day by courier between 8am and 6pm. A signature is required on delivery. If you think you may not be in to receive delivery, please specify any special instructions to the courier in the comments/message section of your order i.e. leave with a neighbour. You can also add a message here for your recipient and we will write it on a special gift tag and include it with your order. If no one is available to accept delivery, or if goods become unsuitable as a result of non-delivery we cannot accept liability. The courier will leave a "calling card" at the recipient address and it then becomes the recipient's responsibility to contact the courier company to re-arrange a suitable re-delivery time and date.

If you know your recipient is not at home during working hours, we do recommend that we deliver to a business address. Orders placed after 1pm are dispatched the next day for customers to receive the day after. Orders placed before 1pm on a Friday will be delivered the following Monday between 8am and 6pm. If you require a Saturday delivery please select the Saturday Delivery option in your shopping cart. Orders placed after 1pm on a Friday will be delivered on the following Tuesday.

How can you guarantee I will receive fresh sweets in good condition?

We only use freshly made sweets that have been carefully prepared and packaged at our factory for online orders. The contents of each order is then placed in bubble-wrapped double-layered cartons to ensure your sweets reach you in optimum condition.

What are the delivery charges?

We offer a next working day door to door courier service in the UK. Charges for orders weighing up to 15kg in England, Wales and most parts of Scotland begin from £5.50, Northern Ireland is £14.99. We also offer an excellent service to mainland Europe.

International Deliveries

We now use Parcel Force Global Express premium service for all international deliveries. As International delivery charges vary from destination,  A exact price can be obtained, by logging on with your username and password, selecting  your desired country and the  products you wish to order into your shopping cart.

This is a special by-air courier service to most parts of the world. To find out the delivery times for your country, please visit www.parcelforce.com/countries.

Do you use any additives, artificial sweeteners or preservatives in your sweets?

All of Ambala's products are completely free from any preservatives, additives or artificial sweeteners. We only use pure ingredients to ensure the unique taste for which Ambala is world famous.

Are your products suitable for vegetarians?

Yes they are. All of Ambala's products are completely free from any animal fats.

What type of oil do you use in your savouries?

We use 100% pure groundnut oil* which contains essential vitamins and minerals. *except nimki which is cooked in pure corn oil.