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DELIVERY INFORMATION


IMPORTANT UPDATE

To keep in line with government guidelines for COVID19 both at our manufacturing site and retail outlets,  we will be offering a limited range of products.  We are currently experiencing an increase in demand , please be aware that as a result we are having to close off preferred delivery date slots , please be aware of this when placing your order to avoid inadvertently selecting a date. We recommend placing your order at least 7 days in advance in order to pick the preferred  delivery date you require, we also recommend selecting a date a day before it is required, to cover for any delays.




UK Online Delivery

To work safely and simply at this time and to maximise the possibility for everyone to receive what they wish, we are taking standard delivery to approximately up to 2 days from the preferred delivery date (Please bear this in mind to avoid disappointment).

We are doing our absolute best to get your deliveries into your home for the time you want them. For the avoidance of doubt, we accept all orders from 14th October 2020 on the basis we will make best endevour to meet the delivery within the timescale indicated in the checkout basket but cannot issue any refunds due to later delivery during the current circumstances. Once we are through this, we will reinstate our usual delivery promise.

A next day service can no longer  be guaranteed , customers are recommended to place there orders as early as possible and select a delivery date for two days before you require it to avoid disappointment.


Our Delivery Partners

Once your order leaves our distribution centre, one of our trusted business partners will handle its journey to you. Our partners have also introduced their own stringent measures to ensure the safety, health and well-being of their employees and customers.

This of course includes social distancing. When your order arrives, you may find that extra measures are taken to ensure parcels are not handed directly to you and you are not asked to sign hand-held devices. Local couriers will instead support you remotely through this process. We have been assured that your order will be delivered as safely as possible, with risk minimised at every opportunity.

If you have any questions regarding your  delivery once it has been dispatched  please contact our courier on 01727 8111 00 Mon-Fri 9am-6pm,Sat 9am-12pm. If you order has not yet been dispatched please contact us on 08000 467 004 (Mon-Fri 8am-6pm).


Sending Overseas

We have for now stopped taking orders for Europe(inc Ireland),Northern Ireland and the Rest of the World. Our products are mostly perishable and until such time that we have confidence that orders are progressing without delay across borders, we decided not to risk compromising our goods being stored in conditions outside of our control for any length of time. We will continue to monitor the situation and re-instate this option when we are sure your goods will arrive in perfect condition, and without delay.