After much thought and careful consideration we have decided to re-open our business; rest-assured every step has been taken to ensure we are in line with government guidelines for COVID19 both at our manufacturing site and retail outlets, and as a result we will be offering a limited range of products.
As customers from previous years will be aware, Eid is one of our busiest times of the year. Covid19 has required us to make a number of changes to insure the safety of our employees, one of them being a reduction of products and staff, as of the 16:30pm 16th May it is with great regret that we will no longer be able to guarantee any orders to be delivered in time for Eid . We hope you understand that the reason for this is the Safety and wellbeing of our staff and customers.
UK Online Delivery
To work safely and simply at this time and to maximise the possibility for everyone to receive what they wish, we are taking standard delivery to approximately 3 days from order, and temporarily withdrawing next day and nominated day. This will now be replaced with a preferred dispatch date.
We are doing our absolute best to get your deliveries into your home for the time you want them. For the avoidance of doubt, we accept all orders from 16th May 2020 on the basis we will make best endeavours to meet the delivery within the timescale indicated in the checkout basket but cannot issue any refunds due to later delivery during the current circumstances. Once we are through this, we will reinstate our usual delivery promise.
Our Delivery Partners
Once your order leaves our distribution centre, one of our trusted business partners will handle its journey to you. Our partners have also introduced their own stringent measures to ensure the safety, health and well-being of their employees and customers.
This of course includes social distancing. When your order arrives, you may find that extra measures are taken to ensure parcels are not handed directly to you and you are not asked to sign hand-held devices. Local couriers will instead support you remotely through this process. We have been assured that your order will be delivered as safely as possible, with risk minimised at every opportunity.
We have for now stopped taking orders for Europe and the Rest of the World. Our products are mostly perishable and until such time that we have confidence that orders are progressing without delay across borders, we decided not to risk compromising our goods being stored in conditions outside of our control for any length of time. We will continue to monitor the situation and re-instate this option when we are sure your goods will arrive in perfect condition, and without delay.