To keep in line with government guidelines for COVID19 both at our manufacturing site and retail outlets, we will be offering a limited range of products.
As customers from previous years will be aware, Christmas is one of our busiest times of the year. Covid19 has required us to make a number of changes to ensure the safety of our employees, one of them being a reduction of products and staff; as of 14th October 2020 we request customers place orders in advance (so that they may arrive in time). We hope you understand that the reason for this is the Safety and well-being of our staff and customers
UK Online Delivery
To work safely and simply at this time and to maximise the possibility for everyone to receive what they wish, we are taking standard delivery to approximately up to 2 days from order (Your order may arrive one day after the chosen preferred date, please bear this in mind to avoid disappointment).
We are doing our absolute best to get your deliveries into your home for the time you want them. For the avoidance of doubt, we accept all orders from 14th October 2020 on the basis we will make best endeavour to meet the delivery within the timescale indicated in the checkout basket but cannot issue any refunds due to later delivery during the current circumstances. Once we are through this, we will reinstate our usual delivery promise.
A next day service cannot be guaranteed during busy seasonal periods such as Eid, Diwali and Christmas, customers are recommended to place there orders as early as possible and select a delivery date for two days before you require it to avoid disappointment.
Our Delivery Partners
Once your order leaves our distribution centre, one of our
trusted business partners will handle its journey to you. Our partners have
also introduced their own stringent measures to ensure the safety, health and
well-being of their employees and customers.
This of course includes social distancing. When your order arrives, you may find that extra measures are taken to ensure parcels are not handed directly to you and you are not asked to sign hand-held devices. Local couriers will instead support you remotely through this process. We have been assured that your order will be delivered as safely as possible, with risk minimised at every opportunity.
If you have any questions regarding your delivery after it has been dispatched please contact our courier on 01727811100 Mon-Fri 9am-6pm,Sat 9am-12pm
We have for now stopped taking orders for Europe and the Rest of the World. Our products are mostly perishable and until such time that we have confidence that orders are progressing without delay across borders, we decided not to risk compromising our goods being stored in conditions outside of our control for any length of time. We will continue to monitor the situation and re-instate this option when we are sure your goods will arrive in perfect condition, and without delay.